App not responding or not opening

Written By Hanna Vartia

Last updated About 5 hours ago

This is usually caused by an app update issue, corrupted local data, or a device compatibility problem. Try these steps in order:

Restart your device
Update the app — make sure you're running the latest version
Delete and reinstall the app — this rebuilds local data, which often fixes issues after failed updates
Check your device compatibility and storage — see below for minimum requirements
Contact support — if the issue continues, email support@27crags.com with your device model, operating system version, and a description of what happens when you try to open the app

The 27 Crags app is built for modern devices and operating systems. It may not work correctly on older hardware or software versions.

Android

Fully supported: Android 15 and above
Android 12, 13, and 14: may install but crashes and unexpected behaviour are likely

iOS