Subscription Linked to a Different Google Account

If you've already tried restoring your subscription but it still won't show up, it may have been purchased with a different Google account than the one currently active on your phone.

Written By Ville Muittari

Last updated About 3 hours ago

Google Play subscriptions are tied to the Google account used at the time of purchase — not to your device or your 27 Crags login. If you have multiple Google accounts, changed your main account, or bought the subscription on a different device, this is likely the cause.

How to fix it

  1. Open the Google Play Store

  2. Tap your profile icon in the top right

  3. Check which Google account is currently active

  4. If you have multiple accounts, switch to the one you used when purchasing the subscription

  5. Open 27 Crags → Profile → Subscriptions

  6. Tap Restore subscription and wait up to 1 minute

Not sure which account you used?

Think back to when you purchased the subscription — which Google account were you signed in to at the time? If you're not sure, try each account you have and attempt the restore with each one.

If you still can't locate the subscription, contact us and we'll help you track it down.