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Troubleshooting

App Crashed and Showing an Error Screen

If the app crashed and is displaying an error screen, a fresh reinstall is the quickest fix.

Written By Ville Muittari

Last updated 6 months ago

When the app encounters an unexpected error it can't recover from, it shows an error fallback screen. A full reinstall clears whatever caused the crash and gets things running normally again.

How to reinstall

On iPhone:

  1. Press and hold the The Topo app icon → Remove App → Delete App

  2. Open the App Store, search for The Topo, and reinstall

On Android:

  1. Go to Settings → Apps → The Topo → Uninstall

  2. Open Google Play, search for The Topo, and reinstall

After reinstalling, log back in to your account. The app may take up to 2 minutes to initialize — this is normal.

Still crashing after reinstalling?

Contact us to support@thetopo.com with your device model, operating system version, and a description of what you were doing when the crash happened. We'll investigate and get it sorted.

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