Password Reset Email Not Arriving

If you requested a password reset but the email hasn't arrived, here's what to check.

Written By Ville Muittari

Last updated About 1 month ago

Quick checks

  1. Check your spam or junk folder — automated emails sometimes land there

  2. Search your inbox for "The Topo", "password", or "reset"

  3. Double-check the email address you entered — a small typo is easy to miss

  4. Wait up to 5 minutes and try requesting the reset again

Using a work or school email?

Company and school email servers sometimes block automated messages. If you have a personal email address (Gmail, Outlook, etc.) linked to your account, try using that instead.

Still nothing?

If the email still hasn't arrived after trying the above, contact us at support@thetopo.com with the email address you're trying to recover. We can reset your access manually from our side.