Troubleshooting
Something not working as expected? Start here for quick fixes to the most common issues with the app, premium access, and topo content.
Articles
- Subscription Linked to a Different Google AccountIf you've already tried restoring your subscription but it still won't show up, it may have been purchased with a different Google account than the one currently active on your phone.
- Google Play Subscription Not Showing in the AppIf you purchased a subscription through Google Play but it's not showing as active in The Topo, restoring the subscription inside the app usually fixes it.
- Subscription Not Working After Switching from Android to iPhoneSubscriptions purchased on Android cannot be transferred to iOS. If you've switched phones, you'll need a new subscription on your iPhone.
- Password Reset Email Not ArrivingIf you requested a password reset but the email hasn't arrived, here's what to check.
- Ascents Not Syncing to the WebsiteIf your logged ascents appear in the app but not on the thetopo.com website, or you're getting errors when saving to-dos or editing your profile, your account may need a quick fix on our end.
- Ascents are not showing in the appIf your ticks aren't showing in the app, checking your account or refreshing the ascents list usually fixes it.
- App Crashed and Showing an Error ScreenIf the app crashed and is displaying an error screen, a fresh reinstall is the quickest fix.
- Map shows distances in feet instead of meters
- App not responding or not opening
- Topo missing information? How to get the latest version
- Fix Premium activation issues
- Photos Uploaded from the App Not Showing on the WebIf a photo you uploaded from the app isn't visible on the web yet, it's still processing — this is normal and usually resolves within an hour.